Last Updated: December 12 2025
This Privacy Policy describes how E4L (“E4L,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you visit our website located at www.trye4l.com (“Site”), engage with our services, or purchase our products. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
If you do not agree with the terms of this Policy, you must discontinue use of the Site immediately.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information Voluntarily Provided
This includes, but is not limited to:
- Name, mailing address, email address, and telephone number
- Billing and shipping information
- Account credentials (for registered users)
- Payment information (collected and processed by third-party payment processors)
B. Automatically Collected Information
When you access the Site, our servers may automatically collect:
- IP address, browser type, device identifiers, access times
- Pages viewed, referring website, and clickstream data
- Cookies and similar tracking technologies
C. Communications & Support Information
If you contact our support team, we may collect:
- Order details
- Communications content
- Any information voluntarily submitted in support inquiries
D. Pet Information
If you voluntarily provide information regarding your dog (e.g., breed, age, digestive or immune health concerns), we may use this data to make product recommendations. This information is optional.
2. Use of Information
We may use the information we collect for the following purposes:
- To process, fulfill, and manage orders
- To provide customer service and respond to inquiries
- To maintain and improve the Site and our product offerings
- To send transactional emails, administrative notices, or marketing communications (where legally permissible)
- To analyze usage trends and Site performance
- To prevent fraudulent activity and ensure Site security
- To comply with applicable laws, regulations, or legal obligations
3. Disclosure of Information
We may disclose personal information as follows:
A. Service Providers
We may share your information with vendors that perform services on our behalf, including:
- Payment processors
- Fulfillment and shipping providers
- Email and marketing service providers
- Analytics and advertising platforms
These parties are authorized to use your information only as necessary to perform services for E4L.
B. Legal Compliance
We may disclose information where required to:
- Comply with applicable law, regulations, or legal processes
- Respond to lawful requests from authorities
- Protect our rights, operations, customers, or the public
C. Business Transfers
If E4L undergoes a merger, acquisition, asset sale, restructuring, or similar transaction, personal information may be transferred to the succeeding entity.
4. Cookies and Tracking Technologies
We utilize cookies and similar technologies to enhance user experience, facilitate navigation, analyze usage patterns, and deliver relevant advertisements.
Users may disable cookies through browser settings; however, doing so may limit Site functionality.
5. Data Security
We implement commercially reasonable administrative, physical, and technical safeguards to protect personal information.
Despite these measures, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on jurisdiction, you may have rights including:
- The right to access personal information we hold about you
- The right to request corrections or deletions
- The right to withdraw consent to marketing communications
- The right to request limitations on certain data uses
To exercise these rights, contact support@trye4l.com.
7. Email and SMS Communications
By providing your email address or phone number, you consent to receiving communications from E4L as permitted by law.
You may opt out at any time by:
- Clicking the unsubscribe link in an email
- Replying STOP to any SMS message
8. Children’s Privacy
The Site is not intended for individuals under the age of 13.
We do not knowingly collect information from children. If we become aware of such collection, the data will be deleted promptly.
9. Third-Party Websites
The Site may include links to third-party websites.
E4L is not responsible for the content or privacy practices of those sites.
10. International Users
If you access the Site outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time.
Any revisions will be posted on this page with an updated “Last Updated” date.
12. Contact Information
For questions regarding this Policy, contact:
E4L Customer Support
Email: support@trye4l.com
Website: www.trye4l.com
